This survey guides Consumer Reports decision making when it comes to the continuing recommendation of vehicles and is compiled using data from nearly half a million vehicles.
Tesla says Dog Mode will keep the air conditioning running when owners have to leave their pets in the vehicle, preventing them from overheating and possibly dying.
While Teslas perform well in Consumer Reports' road tests and have excellent owner satisfaction, their reliability has not been consistent, according to our members, which has resulted in changes to their recommended status.
The spokesperson said that since the Consumer Reports review was based on data gathered from July to September 2018, "the vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data".
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Tesla now imports all the cars it sells in China, but is in the process of building a factory in Shanghai that will manufacture Model 3 cars in the initial phase and help it minimize the impact of the trade war.
That's just one of the reasons why, in this very same survey from Consumer Reports, Model 3 was rated as the #1 most satisfying auto, and why Tesla vehicles have topped Consumer Reports' Owner Satisfaction survey every year since 2013 - the first year Tesla was included in it.
Indeed, besides being the largest auto market in the world, China is also the largest EV market, with local players vying for market share with foreign brands, including Tesla, which for now is the undisputed leader in the luxury segment but with a host of other high-end EVs coming to the market its position could soon be challenged.
"We take feedback from our customers very seriously and quickly implement improvements any time we hear about issues", said the company statement. The dropped recommendation follows two Model 3 price cuts this year to partially offset lower federal tax incentives.
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Inversely to the mounding problems experienced by Model 3 owners, Tesla still tops CR's charts for highest overall owner satisfaction. "We've seen this with other vehicles such as the Jeep Wrangler and Chevrolet Corvette".
It's not the first time Consumer Reports has changed its mind about a vehicle. That is out of 33 brands ranked by the group.
"Consumer Reports can no longer recommend the newest Tesla - the Model 3 electric sedan - because members say they've identified a number of problems with their cars, including issues with its body hardware, as well as paint and trim". The Japanese brand climbed six places to become No. 1 in the eyes of Consumer Reports, just ahead of Genesis, Porsche, Audi, Mazda and Lexus.
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