TSB boss apologises for IT meltdown after Treasury Committee demands answers

TSB The bank has seen a deluge of complaints with many customers still unable to access their accounts this morning

TSB The bank has seen a deluge of complaints with many customers still unable to access their accounts this morning

Some customers of United Kingdom bank TSB are reporting serious data breaches after the bank's online and mobile channels were cobbled as it migrated accounts from a legacy Lloyds platform to the Proteo4 system from new owner Banco Sabadell.

But it now looks unlikely the issues will be resolved until Wednesday.

"Of course, customers can rest assured that no one will be left out of pocket as a result of these service issues".

However, it quickly became clear on Sunday evening that all had not gone as planned as scores of account holders turned to social media to complain - with some indicating they could even see other people's account details.

Mr Pester said: "This isn't the level of service that we pride ourselves on providing, and isn't what our customers have come to expect from TSB, and for that I'm deeply sorry".

Mrs Morgan says: "The reports of unauthorised transactions, access to other customers' accounts, and failures of in-branch services have all the hallmarks of an IT meltdown". It was Lloyds but transferred to TSB at the sell-off.

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Mr McKenzie said he had not been able to access his account again since. They keep saying it's "intermittent" when it's not. "I want them to give an official statement about what is happening, and compensation for each customer". I tried calling was on the phone 45mins and then got cut off.

Alex, who runs a professional consultancy firm, said outside the branch: "I have salaries to pay today". I'm going to have to go back three days early so I can sort my staff out.

"My balance, because of my overdraft, is in minus, but my balance was showing at £13,000", he told the BBC.

"I'm having an absolute nightmare".

Can I spend the money credited to my TSB account?

"When you're running a small business, every job counts and it's just a nightmare".

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TSB has taken a phased approach to the switch to Sabadell's Proteo platform, migrating discrete services to the new system over the past few months.

TSB had been renting a banking platform from its former owner Lloyds Banking Group PLC (LON:LLOY) while it developed its own. "Potentially millions of customers could be affected by uncertainty and disruption".

These services would be back online later on Tuesday afternoon, he added. They have the power to fine TSB for the botched system upgrade and data breaches.

What could happen to TSB?

Pester said at the time that the new setup, dubbed Proteo4UK, would save TSB more than £100 million a year, as the bank had still been relying on Lloyds for its core banking software - provided on a hosted basis at a cost of £220 million a year.

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