Nationwide Customs computer outage causes major New Year's delays at USA airports

Customs Computer Outage CBP Customs and Border Protection Airports Travel Long Lines

Mark Albert

CBS News reported approximately 2,000 passengers were left waiting in customs lines at Miami International Airport.

Some travelers arriving or departing San Diego International Airport may have been delayed New Year's Day due to a U.S. Customs and Border Protection glitch. That power outage was caused by a fire that broke out beneath the airport, officials said.

Jennifer Martin stood in line for hours.

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According to the statement by the customs agency, the processing system went down at around 7:30 pm EST and the issue was resolved at 9:30 pm EST.

Passengers who landed at the time had to stand in long at the global arrivals area, trying to get through passport control.

"The machines for customs and border patrol aren't working, so all the things are printing out with X's on them and everyone's freaking out, so the lines about an hour to get thru", said Brittany Jason. All airports are now back on line. It gave no explanation for the disruption and said travelers were processed using alternative procedures. The case remain under investigation by Homeland Security Investigations special agents.

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US Customs and Border Protection said on its Twitter page that there was "no indication the disruption was malicious in nature".

"During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards".

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